Privacy Policy
This Privacy Policy explains how Lingo Hub handles personal data in connection with its language courses, tutoring services, and website use.
Data We Collect
We may collect identification details, contact details, course preferences, level-screening information, timetable choices, attendance records, payment-related information, and messages sent through our contact channels. We may also process technical data such as device, browser, and usage information when the website is used.
Sources of Data
We receive data from forms, phone calls, email, center visits, enrolment steps, lesson coordination, and progress reviews. We may also generate internal records from bookings, attendance, payment handling, and website interactions.
Types of Cookies
We may use essential cookies, functional cookies, and limited analytics cookies. Essential cookies support security and core operation. Functional cookies help remember settings or form inputs. Analytics cookies help us understand general site use and improve performance.
Cookie Controls
You may manage cookies through your browser settings and, where available, through on-site preference controls. Essential cookies may still be used to keep the website secure and to support basic functions such as form submission and session handling.
Your Rights
Subject to applicable law, you may request access to your data, correction of inaccurate information, deletion in appropriate cases, or restriction of certain processing. You may also object to some processing activities where the law gives you that right.
How to Make a Request
To make a privacy request, use the contact details in this policy and describe the data or issue involved. We may ask for reasonable verification details before responding, and we will handle requests within the time required by applicable law.
Data Retention
We keep personal data only for as long as needed for the relevant purpose, including course administration, recordkeeping, dispute handling, and legal compliance. When data is no longer needed, we delete it or anonymize it where appropriate.
Policy Updates
The updated version will apply from the date it is posted unless a different effective date is stated. We may also provide a notice through the website or another reasonable channel when changes are material.
How We Use Data
We use personal data to respond to inquiries, assess language level, match learners with suitable groups and timetables, confirm course terms, manage enrolment, coordinate lessons, support guided practice and progress review, process payments, maintain records, improve website performance, and meet legal or security obligations.
Service Providers and Partners
We may share data with payment processors, website and hosting providers, communication tools, and other operational partners that help us run the website and manage course administration. These parties are expected to use the data only for the services they provide to us and to protect it appropriately.
Legal Disclosure
We may share personal data when necessary to meet legal obligations, respond to lawful requests, protect our rights, or support the prevention and investigation of fraud or security incidents.
Contact Information
Use the contact details below for questions about this policy or the handling of personal data.